HOW WE HELP FAQ
HOW DO I FIND A RESOURCE FOR ME AND/OR MY FAMILY IN NYC?
You don't! We do!
Simply reach out to our Get Help e-mail:
or message our chat.
Explain your situation to us in detail and we will be there for you. After you message us, we will research and find the best services and resources for you and your family.
HOW LONG WILL IT TAKE TO GET THE HELP I NEED?
We always work as fast as we can. We aim to answer all e-mails and chats within 24-48 hours. If you do e-mail please leave a phone number, since that is always the most efficient way to communicate. (Stay close to the phone and check e-mails often!)
If you need immediate assistance, please call our Get Help Line at 347-NYC-0011. We will do our best to service you as quickly as possible.
If you are in an emergency please dial 911 before contacting us!
WHEN I REACH OUT TO THE E-MAIL OR IF I CALL, WHAT SHOULD I EXPECT?
You will be greeted by a kind Believe NY Counselor who wants to help you and give you the support you deserve! They will work diligently to find a shelter, a job, safety, food, or whatever you may need.
Then, the counselor will connect you to that service and follow up to make sure it is helping your situation. If it isn't, we will find something else that will!
We aim to help you and your situation and we will do anything we need to help you move forward!